E-learning services: Insights from Twitter Analytics

Abstract

Electronic learning is a formalized teaching-learning service using electronic resources. With the help of Information and Communication Technologies (ICTs), knowledge can be shared via the Internet anywhere, anytime. Although, the massive growth of technologies available, e-learning service may not distribute equally in developing countries like India. The objective of the study is to explore the technological challenges of e-learning services in the Indian context. In the present study, the real-Time feedback about the technological challenges is collected directly from Twitter social media. Initially, the tweets were extracted based on the hashtags, and the location-based analysis is performed using geocoding. In this study, various types of technological challenges are identified, and the most influential factor is determined. It gives better results when this research is carried on developing countries like India. The suggestion provided in this research will help to decrease the technological challenges in the e-learning service. © 2019 IEEE.